Conch Key Policy

Conch Key Cottages strongly recommends that all guests purchase a vacation protection plan to cover unexpected events.

Reservation Policy

Maximum Occupancy is 2 persons per bed per cottage. Check in time is guarenteed by 4 PM, If the cottages are cleaned and ready early check in is permitted. Check out time  is 10 AM. A 1:00 late check-out fee is $75. A 50% deposit is due at the time of making the reservation and balances are due 30 days prior to arrival date.

 

Cancellation Policy

Due to our small size, cancellations and changes made to arrival and departure dates affect us significantly. Therefore, we adhere to a moderately strict cancellation policy and a one night stay plus $50 service charge will be assessed for cancellations made prior to 14 days from check in. Reservations cancelled 14 days or less of check in are NON-REFUNDABLE. There is no refund for early departures. We strongly recommend that you take travel insurance against trip interruption and the possibility of cancellation fees. Our Rental Vacation Insurance plan’s price is 8.95% (total rental cost x 8.95%) of the total non-refundable rental cost. This insurance is available up to 72 hours after the reservation is made. Unless other arrangements have been made, a 50% deposit is due at the time of making the reservation and balances are due 30 days prior to arrival date.

Hurricane Policy

We cannot be responsible for delays, interruptions, cancellations or inconveniences in your trip due to weather. Hurricane Season Cancellation Policy, effective June 1-November 30. In the unlikely event that a hurricane evacuation is ordered while you are a guest, and you have not purchased travel insurance, you will be issued a voucher for the unused portion of your stay. If your reservation arrival date coincides with an evacuation order you will receive a voucher for the your entire stay provided you have not purchased travel insurance. Vouchers are redeemable between June 1 and December 1, up to two years from the issue date, excluding special events and holidays.

If you choose not to use your reservation due to an impending storm, but an evacuation notice is not in effect, a refund cannot be offered and our standard cancellation policy applies. No voucher will be issued if a hurricane is not a threat to the Middle Keys and you are unable to travel because of canceled flights or adverse travel conditions outside the Keys.

Pet Policy

We regret that pets are only considered in the weekly rental Grand Mangrove House and Great Heron House for a non-refundable pet fee of $250/pet. Pets must be on a leash at all times, crated when left alone, and prohibited from the public beach and pool areas.